NTA Issues Advisory for NEET, JEE, UGC NET Grievances; Check Correct Way to Raise Queries

The National Testing Agency (NTA) issued an advisory on September 3, 2026, in New Delhi, for candidates submitting grievances and examination-related concerns. This crucial guidance aims to help candidates receive a faster and more appropriate response to their queries related to various examinations including NEET-UG, JEE-Main, and UGC-NET.

The advisory comes as the NTA, an autonomous organization under the Department of Higher Education, Ministry of Education, Government of India, receives a significant volume of daily grievances through email and social media, many of which lack essential identifying details. This often makes it challenging for the agency to trace candidates among lakhs of applicants and respond promptly, impacting the efficiency of grievance redressal.

NTA Grievance Submission: Key Guidelines

To streamline the grievance submission process and ensure timely responses, the NTA has outlined specific guidelines for candidates. According to the advisory, candidates must use their registered email ID when submitting any concerns. This ensures that the NTA can verify the candidate’s identity and link the query to their application records effectively.

In addition, the NTA emphasized what’s key about clearly including the application number in the subject line of the email. Candidates are also required to explicitly mention the name of the examination related to their concern, such as NEET-UG 2026 or JEE-Main 2026. The grievance itself should briefly describe the problem faced by the candidate, and relevant screenshots or documents should be attached where necessary to provide thorough context.

How to Submit Exam-Related Grievances to NTA

Candidates are advised to follow a structured approach when submitting their examination-related grievances to the National Testing Agency. Adhering to these steps will significantly improve the chances of a prompt and accurate response from the NTA helpdesk.

1. Use your registered email ID for all communications with the NTA.
2. Clearly include your application number in the subject line of the email.
3. Mention the specific name of the examination (e.g., NEET-UG, JEE-MAIN, UGC-NET) related to your concern.
4. Briefly and clearly describe the problem or grievance you are facing.
5. Attach any relevant screenshots or supporting documents that can help illustrate your issue.
6. Send your concern to the dedicated helpdesk email address provided in the respective examination’s Information Bulletin and on the official website.

NTA Helpdesk: Contact Information and Operating Hours

The NTA provides multiple channels for candidates to reach out for support and to submit grievances. Dedicated helpdesk email addresses are available for specific examinations, and general support options are also in place. The NTA Helpdesk contact numbers are 011-40759000 and 011-69227700, which operate from 9:30 AM to 5:30 PM.

For issues related to the National Eligibility cum Entrance Test (NEET-UG), candidates can specifically contact neetug2026@nta.ac.in. For application-related issues concerning SWAYAM, the dedicated email is swayam[at]nta[dot]ac[dot]in. General support queries can be directed to genadmin[at]nta[dot]ac[dot]in. The NTA also provides specific contact details for payment-related matters through its banking partners.

NTA Helpdesk Contact Details

For payment-related matters through SBI, candidates can contact 011-26391804 or 1800112211, or send an SMS with UNHAPPY to 8008202020. For transactions processed via ICICI Bank, the contact number is 18602332332. These specific channels aim to provide targeted assistance for various types of candidate concerns.

About the National Testing Agency (NTA)

The National Testing Agency (NTA) is a premier autonomous organization doing conducting entrance examinations for admission/fellowship in higher educational institutions. Established under the Department of Higher Education, Ministry of Education, Government of India, the NTA aims to improve equity and quality in education by administering efficient, transparent, and international standard tests. Its address is First Floor, NSIC-MDBP Building, Okhla Industrial Estate, New Delhi, Delhi 110020.

The NTA conducts many examinations, including UGC-NET, JEE-MAIN, NEET-UG, CMAT, AIAPGET, SWAYAM, NCHM, Joint CSIR-UGC NET, AISSEE, NIS, JIPMAT, SHRESHTA-NETS, CUET-UG, and CUET-PG, among others. This advisory underscores the NTA’s commitment to supporting a smooth and fair examination process for all candidates by ensuring their grievances are addressed effectively.

Written by Aayush Kukreja

Aayush is a writer and content strategist who turns personal stories into brand narratives. With an experience spanning diverse industries, rely on his writing for simplifying complex subjects & get in-depth insights - always with sharp wit.

View all posts →